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We guarantee your total satisfaction. All of our products come with a 14 day money back return policy.
This is providing that the item has not been used and is returned as new, in its original packaging and excludes any postal costs incurred, which are your responsibility. Whatever the reason, if you are not completely satisfied, please write us a note on the back of your invoice and send that and the goods unused back to us, in their original packaging, within 14 days of receipt.
If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made.
Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty we will replace the item or refund your card. Return postage costs will also be reimbursed, up to a maximum of £7.00, if a receipt of postage is included. We recommend returning your goods by recorded delivery.
If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged or faulty, then you must also do so within 14 days of receipt.
If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. If an exchange is not required, we will give you a full refund (less postage) upon receipt of your return, provided that the goods are returned as new, in their original packaging.
Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part.
David, Kent, UK“Unbelievable quality you don’t get elsewhere”
Ashley, Sussex, UK“They really have the best of the best – I won’t go anywhere else for bats”
Victoria, Suffolk, UK“The first place I go to for advice and a new bat”
Tom, New York, USA"Best of the best. Best bats at the best price.”
Richard, Northampton, UK“A custom-made bat from a brand name is a real experience to have – Thanks to Andy & Paul for arranging.”
Hugo, London, UK“These guys have the best bats – you cannot get these off the shelf at the sports shop.”
Tom, Yorkshire, UK“The whole process of buying from Andy & Paul was easy. Answered all my questions with ease and got the perfect bat for me to suit my style.”
Our bats are chosen specifically by us and the brand owners
We hand select only the best quality bats
Delivered directly from the factory cleft store
